The ultimate goal of any change initiative is to get people to do something different. To change what they are actually doing. To change their behaviours. Therefore the first step to any successful change is to decide what the behaviour is you want people to now do.
I was intrigued the other day when I saw an article on Medium titled ‘8 Behaviors of Resilient People‘. Resilience is a key skill to have during change, so I am obviously interested in how you build it. I, therefore, opened up the link with a degree of anticipation about what was to come.